Guts Customer Support

In case of any questions, concerns, or suggestions, you can contact our support desk around the clock. This can be done via multiple channels including live chat, and e-mail, and a call back request. We are here to help and our customer service team is both professional and prompt to give you instant responses — normally there is no waiting time.

Our FAQ section will help you with most questions about promotions and other deals. But if you prefer human interaction, rest assured as our dedicated team of customer support agents is available 24/7.

Contact our helpdesk according to your preferences and availability:

  • Live chat: 30 seconds response time on average.
  • Email: between 30 and 60 minutes response time on average.
  • Call back: between 15 and 60 minutes response time on average.
  • FAQ: visit our page with frequent asked questions.

Before you sign up, we advise you to read our Responsible Gaming page.

More about Guts Casino Support in Canada

Established in 2013 as part of Zecure Gaming Ltd, Guts Casino has swiftly become a beloved international brand. It first started in Europe but has gained access to the Canadian market. Besides offering considerable games and betting markets, Guts Casino understands the importance of a seamless and enjoyable experience. As such, they design it intuitively for maximum utility. In addition to this, you also get a well-informed Guts support channel. This helps you send through your concerns and issues while gambling. But how good is their customer support? Read on to understand.

Guts Email Support

Guts Casino understands the importance of efficient and effective support. While they have many communication channels for their clients, the most common one is email support. This ensures that there is an email support team ready to answer all your concerns and queries.

When you reach out via email support, you can expect a response within an average time frame of 30 to 60 minutes. They strive to minimize any waiting time, ensuring you can return to enjoying your gaming experience without unnecessary delays.

As we noticed, email support is particularly suitable for issues that require further clarification or involve file attachments. Whether you have specific questions about game rules, bonus terms, or account details, or if you need to provide additional documentation for verification purposes, the email support team is here to help. This method of communication allows for a detailed exchange of information, ensuring that Guts addresses your concerns thoroughly.

Like other support channels, you must include as much relevant information as possible. You can also attach relevant screenshots or other files. This ensures the support team fully understands your situation and provides the most accurate assistance.

Guts Live Chat Support

When you need immediate assistance, the live chat function is the go-to option. It provides an average rapid response time of just 30 seconds. The live chat is designed for those moments when you require quick solutions or have pressing matters that can’t wait. Whether you’re dealing with a technical glitch, have questions about a bonus, need help with a deposit, or need immediate attention, the live chat support is here to assist you.

The beauty of live chat is its real-time nature. There’s no need to wait for an email response or play phone tag. With a simple click, you’ll be instantly connected to a knowledgeable support agent who can immediately address your concerns. This makes it an ideal choice for urgent matters where time is of the essence.

Call Back and FAQ Section

There is also another option that allows you to request a call back from the support team. You only need to leave your number and have a real human expert call you back. It’s a convenient way to get assistance without staying on hold. The experts typically respond within a reasonable time frame of 15 to 60 minutes.

This personalized touch is particularly appealing, providing a direct and efficient method for resolving issues or inquiries. It’s reassuring to know that if you need to discuss something in detail, there’s a human interaction waiting to help.

Additionally, the site also has a comprehensive FAQ section. It’s well-organized and covers a range of common questions players might have. This section can be quite useful for finding quick answers without contacting support. Having clear and informative FAQs demonstrates Guts Casino’s dedication to ensuring players have easy access to the information they need. It’sEvidently, they value customer satisfaction and strive to make the entire process as smooth as possible.

Closing Account

Closing your account at Guts Casino is a straightforward process. To initiate the account closure, you simply need to discontinue the use of the casino’s services and then get in touch with the dedicated customer support team through your preferred communication channel. This can be via email, live chat, or any phone service.

Once you’ve reached out to Guts support team to request the closure of your account, they will guide you through the necessary steps to complete the process. It’s important to note that once your account is closed, you can no longer access any of the services offered by Guts Casino.

Before you proceed with the account closure, we highly recommend ensuring you’ve taken care of any outstanding matters on the platform, particularly withdrawing any funds you might have in your account. This step is crucial to ensure you retain access to any remaining balance and avoid potential inconveniences.

How can I reach support at Guts Support?

There are various ways to access Guts Casino in Canada. You can use the live chat feature, email support, or send over your number and have them contact you. All these channels are available 24/7.

How long does it take to get assistance on Guts Casino?

Getting assistance on Guts Casino is swift, especially with live chat. You can expect a rapid response within an average of 30 seconds, making it ideal for urgent matters. For more complex issues, email support typically replies within 30 to 60 minutes.

How can I close my account at Guts Casino?

To close your account at Guts Casino, simply cease using the services and contact support via your preferred channel. This ensures your access to services is terminated. Before closing your account, be sure to withdraw all your funds. This eliminates any inconveniences with your money on site.

Can I change my email and login credentials at Guts Casino?

Unfortunately, Guts Casino does not allow users to change their email and login credentials directly through the platform. However, if you need to update these details, you can contact the support team. They will need your full name, date of birth, and residential address. For added security, the site also needs your ID.

Is Guts Casino legit?

Yes. Guts Casino is legitimate and is licensed by the most reputable gambling regulatory institutions across the globe. It holds licenses from the Malta Gaming Authority and the UK Gambling Commission. These two are recognized internationally, including in Canada.